Returns & Exchanges

At TMC Fine Jewellers, we are committed to ensuring your complete satisfaction with every exquisite piece. If you are not entirely delighted with your purchase, we offer a 30-day return window for items in their original, unworn condition with all security tags intact.

1

Initiate Your Request

Log into your account portal or contact our concierge team with your order number to request a Return Merchandise Authorization (RMA).

2

Secure Packaging

Place the item in its original luxury presentation box and secure it within a sturdy shipping carton, including all certificates and documentation.

3

Label and Ship

Affix the prepaid, insured shipping label provided by our team to your package and drop it off at any authorized courier location.

4

Quality Inspection and Refund

Once received, our master jewellers will inspect the piece for authenticity and condition before processing your refund to the original payment method within 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing